Some words of praise from a long list of happy customers

 

"I'm writing this letter to extend my gratitude for the job you perform each and every day. The reason we choose Nissan of Bakersfield as the #1 dealer in town, is for the service you provide. No salespeople ignore you, even if you've already been helped. Everyone has a smile and it just makes you feel confident you'll be driving off with a car. My husband loves cars (what man doesn't?) and one recent morning he decided he wanted a new car. But if you look outside, you'll see we already have a driveway full of cars we've purchased from your dealer. So I think to myself  "just don't say Nissan" because I know you'll get him what he wants. Not just anything, but WHAT HE WANTS!

I really admire that you take the chance and you don't judge the customer by their credit, especially considering how the economy is right now. You always find some way to get an approval. About 9 years ago, we had been kicked around every dealer in town, being told that they can't approve us or that "nobody can!". You managed to get us the car we needed.

This letter is intended to show you how much you do to help your customers, even if some forget to tell you. This family will never buy a car anywhere else and will always recommend Nissan of Bakersfield. This applies to all of your departments, because I have never received anything less than great customer service there. So to all receptionists, salespeople, mechanics, janitors, managers, everyone; thank you!"

The Castro Family - Bakersfield, CA

 

"My son was moving off to college, and we needed a reliable vehicle at a price that we could afford. I was immediately impressed by the professional approach your sales staff took when presenting the Nissan vehicle lineup, and even more impressed by their in-depth knowledge of the vehicles. We never once felt hassled or pressured to buy - and that means a lot to me. Our son loves his Altima. We will be back to replace our minivan soon!"
E. Reinke - Bakersfield, CA

 

"...I even bought a fruit basket as a 'thank you' to my credit union rep who referred me to your store!"
R. Najera - Delano, CA

 

"I want to point out what a wonderful experience it was to have [Salesperson] help me with my deal! I know my credit wasn't perfect, and I couldn't afford anything higher than what I was already paying, but you guys pulled it off and really made the whole experience awesome. I've already taken my X-Terra to Mammoth and I tell everyone I can that Nissan of Bakersfield will get you financed - no matter what!"
N. Jansen - Bakersfield, CA

 

"I've already used my free roadside assistance twice (I lock my keys in a lot, lol). I can't tell you how handy that has been. I will definitely be back for my next Nissan for sure!"
D. Bowles - McFarlane, CA

 

"My first truck was a Datsun 720, and I've owned Nissan's ever since. When I moved to Bakersfield, I was worried I wouldn't get the same kind of deals I was used to getting in LA, but you guys blew me away. I shopped around for a long time, and I still got the best deal right here in Bakersfield."
S. Espinosa - Bakersfield, CA

 

"Your service manager, Jim Bishop, is the best. I never received notice about my recalled brake assembley, and when I brought it in for service, your service department staff worked so hard to make sure it was covered under the warranty. That extra effort is greatly appreciated because Jim could have just told me I was too late to file for the deadline, and asked me to pay full price. I know he had to pull some strings but Jim got the job done right! Thank you so much!"
B. Baker - Bakersfield, CA